Delivery and Returns

Prices are for UK mainland only* Restrictions & exclusions apply to certain destinations. Business working days are Monday-Friday (excluding bank holidays).
Orders received after 1pm Monday - 1pm Thursday will be dispatched the next working day.

We advise all customers to wait until an order is delivered before booking tradespeople.

*UK Mainland excludes: Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland & Scilly Isles

Returns

Please send all returns to: Suffolk Latch Company, Unit B Bridewell Works, Clare, Suffolk, CO10 8QD

• Returns are accepted within 60 days of purchase.
• Please include a printed copy of your order confirmation email or a note with your name and address.
• You will be refunded as soon as we have processed your returned items.
• We are not able to offer free returns unless you have received an incorrect or faulty item.
• Important: please ensure products are carefully packaged and re-boxed to prevent any damage in transit.
• We can only process refunds for undamaged, resellable items.
• For orders that are faulty/damaged upon arrival, please send a photo to: info@suffolklatchcompany.co.uk

Exchanges

• For any items you would like to exchange please return as per the above instructions.
• You will be refunded for any returned items once received.
• Please place a new order for your preferred item.

Replacement Policy

Please note: we are not able to offer product guarantees, however we will replace any product which breaks or fails within 12 months from purchase date. Please send a photograph of the broken/faulty item and proof of original order to: info@suffolklatchcompany.co.uk

Dimensions

Click on the icons below to view the product specification guides and product dimensions.